Tigrate Tech / Rebound

Rebound Support

Need help with Rebound? Start with the answers below or email our support team. We typically respond within 1–2 business days.

Contact support

Email us at hello@tigratech.ai. Please include your device model, iOS version, Rebound app version, and a short description of what happened.

For your privacy, do not email passwords, sign-in tokens, pairing codes, or homework images containing sensitive personal information. If the issue involves a scan, its approximate date and time are usually enough for us to investigate.

Email Rebound Support

Getting started

Rebound accounts are created and managed by an adult parent, guardian, or educator. Sign in with Apple or Google, add a learner profile, then use Scan Homework to photograph or upload completed work. Rebound analyzes the pages and organizes the results by question and skill.

Scanning homework

Place the page on a flat surface with bright, even lighting.
Keep the full page visible and avoid shadows, glare, blur, and steep camera angles.
Rebound accepts camera photos, images from Photos, and files, including PDFs.
A single scan can contain up to 20 pages, subject to the limits of your current plan.
If a scan remains in progress, you may leave the processing screen and check Recent Activity later. If it fails, retake the affected pages and try again.

Reviewing results

Use question-level feedback to guide your next learning session. Questions marked Needs Review or Uncertain should be checked by an adult or educator. You can open a question and update its result when needed. Combine the feedback with your knowledge of the learner and their teacher’s guidance.

Sign-in and account access

Use the same Apple or Google account originally used to create the Rebound account.
If Apple Hide My Email was selected, continue using Sign in with Apple for that account.
Make sure the device has an active internet connection and that iOS is up to date.
Rebound does not create a separate password. Password and account-recovery questions for Apple or Google must be handled through the applicable provider.

Subscriptions and purchases

Open Rebound Settings and select Upgrade or Manage to view available plans.
Use Restore Purchases on the upgrade screen after reinstalling Rebound or changing devices.
To view or cancel a subscription, open Apple's Manage Subscriptions page.
Purchases, billing, refunds, and subscription renewals are processed by Apple. Deleting Rebound or deleting a Rebound account does not automatically cancel an App Store subscription.

Deleting your account

In Rebound, open Settings and select Delete Account. Follow the confirmation steps to request permanent deletion of the active account, learner profiles, scans, reports, generated learning data, and associated uploaded images, subject to the limited retention exceptions described in our Privacy Policy.

If you cannot access the app, email hello@tigratech.ai from the address associated with your account. We may need to verify account ownership before completing the request.