These Terms of Service ("Terms") are between you and Tigrate Technology L.L.C., operating as Tigrate Tech ("Tigrate," "we," "us," or "our"). They apply to tigratech.ai and other offerings that expressly link to these Terms (the "Offerings").
1. Scope and acceptance
By accessing or using the Offerings, you agree to these Terms to the extent permitted by applicable law. If you do not agree, do not use the Offerings. Our Privacy Policy explains how we handle website information; these Terms do not replace any consent required for a particular data-processing activity.
You must be at least 18 years old, or the age of majority where you live, and legally able to enter a contract. If you act for an organization, you represent that you are authorized to bind it. Product-specific eligibility rules may apply under separate terms.
2. Product access and commercial terms
An order, subscription plan, dataset license, marketplace agreement, or separately agreed product terms may specify additional rights and obligations. In a conflict, the applicable product-specific agreement controls for that product, subject to any precedence rules in that agreement.
- Tigrate Vision: access through RapidAPI is subject to the applicable marketplace terms and the plan selected there, including pricing, usage limits, billing, cancellation, and refund conditions. The website and documentation do not create a separate subscription or override those conditions.
- Tigrate Atlas: a dataset’s license must specify permitted use, redistribution rights, source restrictions, delivery, and any update commitment. A product description or sample does not grant rights to download, resell, or redistribute a dataset.
- Tigrate Beacon: deployment options, authorized cloud access, support, and service commitments must be established in the applicable product agreement. Access to your cloud environment requires your authorization and the agreed configuration.
- Rebound: use of the app is governed by the Rebound Terms of Use and relevant app-store terms.
Descriptions marked “in development,” “planned,” “roadmap,” or “preview” describe future plans that may change. Purchase decisions should be based on currently available features. Uptime, support response times, and other service commitments are defined in the applicable product agreement.
3. Permitted use and your responsibilities
You may browse the website and use our documentation to evaluate and integrate our products. You may use paid APIs and datasets for commercial purposes to the extent allowed by the applicable plan or license, including integration into customer-facing applications when that agreement permits it. Commercial integration rights are governed by the plan or license you select.
You are responsible for protecting account credentials and API keys, controlling access, complying with usage limits, and promptly reporting suspected unauthorized access. You must have the rights and permissions needed to submit any content and use the resulting output, including notices and consent required for personal information, facial analysis, or other sensitive processing.
You must not:
- Use the Offerings for unlawful, fraudulent, deceptive, or rights-infringing activity.
- Upload malware, attempt unauthorized access, evade authentication or usage restrictions, or disrupt availability.
- Conduct unauthorized surveillance or process someone’s personal information without a lawful basis and required permissions.
- Resell access credentials or redistribute protected content or datasets beyond the rights granted in the applicable license.
- Scrape or crawl the Offerings except for permitted search indexing, an expressly authorized use, or activity protected by applicable law.
- Reverse engineer the Offerings where prohibited by applicable law or contract; restrictions do not limit rights that the law makes non-waivable.
You must comply with applicable export controls and sanctions laws. We may restrict access where reasonably necessary to address misuse, security risks, legal requirements, or a material breach, subject to applicable product terms and non-waivable rights.
4. Content, intellectual property, and feedback
Tigrate and its licensors retain rights in our software, documentation, branding, and original website content. Except for rights expressly granted, no ownership or license is transferred. Third-party materials, including source datasets, remain subject to their respective rights and licenses; we do not claim exclusive ownership of public-domain material.
You retain ownership of content you submit. By submitting it, you authorize the processing necessary to provide the requested service, subject to applicable privacy and product-specific terms. This clause does not grant a general right to sell your submitted content or use it for unrelated purposes.
If you voluntarily provide product suggestions, you grant us a worldwide, non-exclusive, royalty-free license to use that feedback to improve our products without an obligation to compensate you. This does not transfer ownership of your underlying business materials or confidential information.
For copyright concerns, email legal@tigratech.ai with the work involved, the allegedly infringing material and its location, your contact information, and an explanation of your authority to raise the concern. Do not include unnecessary personal information.
5. Outputs, datasets, and product limitations
Automated analysis can be incomplete or incorrect. Face similarity is not proof of identity or liveness; image-risk scores are not certainty that an image is synthetic; OCR and consistency checks do not establish that a document is authentic. Review each capability’s documented limitations and validate outputs in the context of your application.
Datasets may contain source errors, omissions, duplicates, or outdated records. A reference to OFAC, FinCEN, or another public source does not imply agency endorsement or a guarantee that a customer’s obligations have been met. Verify material information against appropriate sources and the dataset’s coverage and update terms.
Monitoring signals and alerts support operations but do not replace your security controls, backups, incident response, or independent checks. Illustrative dashboards and response samples are examples, not actual customer results or performance guarantees.
The Offerings are software and information products, not legal, regulatory, financial, or other professional advice. You are responsible for decisions made using them and for obtaining qualified advice when needed.
6. Privacy and third-party services
Review the website Privacy Policy and the notice for the product you use. Vision input images are processed during requests without storage by Tigrate. Processing may involve personal information and external service providers; consult the product’s data-handling guidance and applicable agreements.
Third-party marketplaces, hosting services, processing providers, and app stores may have their own agreements and policies. External links are provided for convenience and do not make Tigrate responsible for third-party content or practices. This does not exclude responsibilities that applicable law or our agreements place on Tigrate.
7. Warranties, liability, and indemnification
7.1 Disclaimers
To the fullest extent permitted by law, and except as expressly stated in an applicable product agreement, the Offerings are provided “as is” and “as available,” without express or implied warranties, including merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted availability. Preview and beta features may be changed or discontinued.
7.2 Limitation of liability
To the fullest extent permitted by law, Tigrate is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the Offerings. Subject to any applicable product-specific agreement, our aggregate liability for claims relating to these Terms or the Offerings is limited to the greater of the amount you paid us for the relevant Offering in the 12 months preceding the claim or USD 100.
Nothing in these Terms excludes liability or limits a remedy that cannot lawfully be excluded or limited. Where a limitation is not permitted, it applies only to the extent the law allows.
7.3 Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Tigrate and its affiliates, officers, employees, licensors, and service providers against third-party claims arising from your unlawful use of the Offerings, content you submit in violation of another party’s rights, or your material breach of these Terms. This provision does not require indemnification for a claim to the extent caused by the indemnified party’s own unlawful conduct.
8. Disputes, arbitration, and governing law
8.1 Informal resolution
Before starting formal proceedings, you and Tigrate agree to attempt informal resolution for 60 days after written notice of a dispute. Send notice to legal@tigratech.ai with your name, contact details, a description of the dispute, and the requested resolution. This process does not prevent either party from seeking urgent relief where permitted by law.
8.2 Individual arbitration and waivers
If a dispute is not resolved informally, it will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable rules, subject to the exceptions below. The Federal Arbitration Act governs the arbitration agreement.
To the extent permitted by law, disputes must be brought individually, not as class, collective, or representative actions. If a dispute proceeds in court, both parties waive a jury trial to the extent legally permitted. Exceptions include eligible small-claims matters, claims for injunctive relief concerning intellectual property, and disputes that cannot lawfully be arbitrated.
8.3 Opting out of arbitration
You may opt out of arbitration within 30 days after first accepting these Terms by emailing legal@tigratech.ai with the subject “Arbitration opt-out,” your name, the email address associated with your use of the Offerings, and a clear statement that you opt out. A timely opt-out means the arbitration requirement will not apply to you; the remaining Terms continue to apply to the extent permitted by law.
8.4 Governing law and court proceedings
Texas law governs these Terms, subject to the Federal Arbitration Act and mandatory protections under applicable law. Where arbitration does not apply, the agreed venue is the state or federal courts serving Collin County or Dallas County, Texas, to the extent legally permitted. Claims must be brought within one year where such a limit is permitted by law. These provisions do not deprive you of non-waivable rights in your jurisdiction.
9. Changes and general provisions
We may change the Offerings or these Terms, subject to applicable product agreements and law. Revised Terms will identify their updated date. We will provide additional notice or seek acceptance where required; revisions will not apply retroactively to a dispute that has already arisen. Continued use after a revision takes effect constitutes acceptance only to the extent permitted by law.
These Terms and applicable supplemental agreements form the agreement concerning their subject matter. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision is not a waiver.
You may not assign these Terms without our consent. We may assign them in connection with a corporate transaction, subject to applicable law and contractual obligations. Except where expressly stated, these Terms create no third-party beneficiary rights. Neither party is responsible for delays caused by events beyond its reasonable control to the extent permitted by law. Electronic notices and acceptance may satisfy writing requirements where legally recognized.
10. Contact
Tigrate Technology L.L.C.
Legal inquiries: legal@tigratech.ai
Privacy inquiries: privacy@tigratech.ai
Product inquiries: hello@tigratech.ai